Privacy Policy

1. Introduction

MAUTO.lk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or WhatsApp
• Fill out inquiry or contact forms
• Make a purchase or inquiry about auto parts
• Subscribe to our newsletter or updates

Personal information may include:

• Name
• Email address
• Phone number
• Vehicle information (make, model, year)
• Delivery address

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and inquiries
• Communicate with you about products, services, and promotions
• Provide customer support and respond to your requests
• Improve our website, products, and services
• Analyze website usage and trends
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, delivery services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

5. WhatsApp Communication

When you contact us via WhatsApp, your messages and personal information are subject to WhatsApp's privacy policy. We use WhatsApp solely for customer communication and order processing. Your WhatsApp number will not be shared with third parties or used for unsolicited marketing without your consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise these rights, please contact us at +94 72 215 2221 or[email protected]

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: